Effective date: August 24, 2026

This Privacy Policy explains how Shanghai Zhenling Metal Co., Ltd. (“Zhenling,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information when you visit zhenlingmetal.com, submit an enquiry, send a drawing, or communicate with us about a project.

Zhenling operates a commercial office in Shanghai and a manufacturing plant in Jiashan County, Jiaxing, Zhejiang, China. For privacy questions or requests, email ting.liang@zhenlingmetal.com with the subject line “Privacy Request.”

1. Information We Collect

Depending on how you use the website or work with us, we may collect:

• Contact information: name, business email address, telephone or WhatsApp number, company, country, and job-related contact details.
• Enquiry and project information: messages, product requirements, material grade, quantity, tolerances, certification needs, destination, drawings, models, samples, photographs, or other technical files you choose to provide.
• Commercial and communication records: quotation requests, correspondence, order-related questions, document requests, and records of our responses.
• Website and device information: IP address, browser and device type, requested pages, timestamps, referring pages, error logs, and security events produced by the website, hosting environment, or content-delivery network.
• Information from third-party content: when you load an embedded map, avatar, or similar feature, that provider may receive device and network information under its own privacy terms.

Please do not submit personal information that is not needed for your enquiry. Technical drawings may contain confidential business information; mark confidential material clearly and contact us if an NDA is required.

2. How We Collect Information

We collect information directly from you through website forms, email, telephone, WhatsApp, meetings, drawing or sample submissions, and other business communications. We also receive limited technical information automatically from our website, server, security, and delivery infrastructure. If a colleague, distributor, customer, or public business source provides your professional contact details, we use them only for a relevant business purpose and subject to applicable law.

3. Why We Use Personal Information

• To receive, assess, and respond to enquiries and RFQ submissions.
• To review drawings, materials, tolerances, inspection needs, lead time, and manufacturing feasibility.
• To prepare quotations and take steps requested before entering into a contract.
• To administer orders, production updates, shipping, certificates, quality documents, and customer support.
• To maintain business records, prevent fraud or misuse, secure the website, diagnose errors, and improve reliability.
• To comply with legal obligations, resolve disputes, and establish or defend legal claims.
• Where permitted, to send relevant business communications; you can ask us to stop marketing messages.

Where applicable law requires a legal basis, the basis will depend on the activity and may include your consent, steps taken at your request before a contract, performance of a contract, compliance with a legal obligation, or a legitimate interest such as responding to an industrial enquiry, operating and securing the website, or managing a customer relationship. You may contact us to ask which basis applies to a particular activity.

4. Cookies, Security Services, and Third-Party Features

The website may use cookies or similar technologies that are necessary for security, load balancing, form operation, administrator sessions, and site preferences. Our current website infrastructure includes WordPress and Blocksy, Fluent Forms for enquiries, Cloudflare for delivery and security, and third-party content such as Google Maps and Gravatar. These providers may process network, device, or usage information when their services load. Their own privacy terms govern their independent processing.

You can limit many non-essential cookies through your browser settings. Blocking essential cookies may prevent forms, security checks, or other website functions from working correctly. We will update this policy or provide additional choices if our use of tracking technologies materially changes.

5. When We Share Information

We may disclose personal information only as reasonably necessary to:

• Website hosting, content-delivery, security, form, email, communications, IT support, storage, and professional-service providers acting for us.
• Manufacturing, inspection, logistics, certification, or other project partners when needed to evaluate or fulfil your request.
• Government authorities, regulators, courts, or other parties where disclosure is required by law or reasonably necessary to protect rights, safety, or security.
• A buyer, successor, or adviser involved in a merger, restructuring, financing, or transfer of all or part of our business, subject to appropriate confidentiality measures.

Service providers and project partners may process information under their applicable terms, contracts, and legal responsibilities. If the law where you live gives you a right to opt out of a sale, sharing, targeted advertising, or a similar disclosure, email us with the subject line “Privacy Request” so we can assess and honour the request where required.

6. International Data Transfers

Zhenling is based in China and serves customers in multiple countries. Your information may therefore be processed in China and in other countries where our service providers or project partners operate. Data-protection laws in those locations may differ from those in your country. If a transfer requires a specific safeguard or transfer mechanism under applicable law, that requirement will apply before the relevant transfer.

7. How Long We Keep Information

Our retention period depends on why the information was collected, whether an enquiry becomes a quotation or order, the duration of the customer relationship, warranty and quality-document needs, legal or accounting obligations, dispute periods, security requirements, and whether a record is needed to protect confidential drawings or project history. We review information against those criteria and, when it is no longer required, delete it, anonymise it, or restrict its use, subject to backup and legal-retention requirements.

8. Data Security

We use website, access-control, service-provider, and organisational measures intended to reduce unauthorised access, alteration, loss, misuse, or disclosure. No website, email, or internet transmission is completely secure. For highly confidential drawings or regulated information, contact us before sending files so that an appropriate transfer method can be discussed.

9. Your Privacy Rights

Subject to your location and applicable law, you may have the right to request access to personal information, correction, deletion, restriction, objection, portability, or information about how it has been used and disclosed. Where processing is based on consent, you may withdraw consent at any time without affecting earlier lawful processing. You may also have the right to complain to your local data-protection authority.

To exercise a right, email ting.liang@zhenlingmetal.com. Describe the request and the relationship or enquiry that allows us to locate the relevant record. We may ask for proportionate verification before responding. We will not discriminate against you for making a valid privacy request.

10. Children’s Privacy

This business-to-business website is not directed to children, and we do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so that we can review and delete it where required.

11. External Links

The website may link to or embed services operated by other organisations. We are not responsible for their independent privacy practices. Review the privacy notice of a third-party site or service before providing information to it.

12. Changes to This Policy

We may revise this Privacy Policy when our services, website technology, or legal obligations change. We will post the updated version on this page and change the effective date. If a change materially affects how previously collected information is used, we will provide additional notice where required by law.

13. Contact Us

Shanghai Zhenling Metal Co., Ltd.
Commercial office: Shanghai, China
Manufacturing plant: Jiashan County, Jiaxing, Zhejiang, China
Email: ting.liang@zhenlingmetal.com